Shipping policy

SHIPPING POLICY

Effective date: September 22, 2026

LuxeGloss offers free shipping to the United States and to the international destinations currently available at checkout.

ORDER PROCESSING

Orders are generally processed within 1–3 business days after payment has been confirmed and the shipping address has been verified. Orders are not shipped on weekends or holidays. Processing times may be longer during sales, product launches, holidays, or periods of unusually high order volume.

SHIPPING AND DELIVERY

After an order has been processed, delivery time depends on the destination, carrier, customs processing, and other conditions outside our control. Estimated delivery information, when available, is provided at checkout or through the shipping confirmation.

Tracking information will be provided when available. Tracking updates may take time to appear after an order has been shipped.

INTERNATIONAL ORDERS

LuxeGloss currently ships to international destinations available at checkout. LuxeGloss intends to cover applicable customs duties and import taxes for international orders. However, customs requirements and carrier procedures vary by destination. Customers may be contacted by a carrier or customs authority if additional information is required.

DELIVERY ISSUES

If your order is delayed, damaged, lost, or delivered to the wrong address, contact us as soon as possible at haeckerjoshua@gmail.com with your order number and shipping details so we can review the issue.

ADDRESS CHANGES

Contact us as soon as possible if your shipping address is incorrect. We cannot guarantee that an address can be changed after an order has been processed or shipped.

CONTACT

Questions about shipping can be sent to:

Email: haeckerjoshua@gmail.com
Phone: +1 402-618-4669
LuxeGloss
20293 Jeannie Ln
Gretna, NE 68028
United States